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Wednesday, January 23, 2013

A Question for Lowe’s

Lowe’s: The most common question in a hardware store is “Where can I find …?” Lowe’s is providing retail associates with iPhones at 1,700 stores for instant access to location information, product details and communications to better serve customers. Those customers can create a MyLowe’s account at home, add improvement plans, make shopping lists and keep track of last year’s paint color. In the store, Wi-Fi allows customers to access it on their mobile.

That's a great idea - but I wonder if Lowe's will also make such map available to customers on their own devices or via large screens in store? Would that not free up associates to answer more in depth questions like what kind of paint do I need? Or what sort of fastener is best for this task?

- Chief Learning Officer

by Adena Schutzberg on 01/23 at 04:48 AM | Comments | Bookmark and Share

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