planetgs.com (106)
www.thegisforum.com (73)
www.bloglines.com (44)
www.spatialsciences.org.au (32)
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Friday, June 26. 2009
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New Pitney Bowes Training/Demo Center in UK
![PBBI [MapInfo]](/uploads/mapinfo.blogThumb.jpg "PBBI [MapInfo]: Pitney Bowes Business Insights")
Pitney Bowes announced a £1 million investment in a state-of-the-art international showroom and training centre near Redhill, Surrey. It'll be used to train regional technicians and show of print and geospatial technologies to customers. It opens officially at the end of this month.
- Hellmail
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Monday, June 22. 2009
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@PBCares - Pitney Bowes Customer Service on Twitter/Online
Following the lead of the well discussed @comcastcares comes @pbcares where Pitney Bowes customers can share customer service issues. There's also a forum. The forum seems to be focused not on the Business Insights (MapInfo/Group 1) space but on the mailing side, at least thus far.
via @pbnews
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Friday, June 19. 2009
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Free Eval of MapInfo Professional 10
MapInfo (aka Pitney Bowes Business Insights) has always been good about making evaluations available and the company is doing the same thing for v10. You can get a 30 day eval here. (Do read the license and privacy policy to which you must agree before requesting it.)
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Wednesday, June 3. 2009
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PBBI Insights '09: The Cloud, Recession = Eye of the Storm
Pitney Bowes Business Insights (aka MapInfo) president Mike Hickey launched the Insights 2009 user conference (follow on Twitter) event by welcoming attendees to the "eye of the storm," metaphorically referencing a dismal economy and the "great global recession." Hickey's message was aimed less at the financial disruption and more at the disruptive technologies such as cloud computing, software as a service (SaaS) and social networks. He is focusing PBBI to move as quickly as possible to the cloud. Hickey told me that PBBI held an employee session just prior to Insight’s just that generated tens of ideas on product development and deployment but with heavy emphasis on cloud computing.
Though PBBI is a big organization that’s part of an even bigger company, Hickey is trying to get his organization to act with the agility of a small company…a tall order when in the last 18 months PB effectively created nuclear fusion by smashing together Group 1 and MapInfo. The result has been challenging, to say the least, because the messaging from the company has to straddle location intelligence, geospatial technology, operational applications, and business intelligence, and then look across their available platforms, like MapInfo Pro, to create vertical solutions.
Essentially, Hickey wants to re-engineer PBBI to be a client-focused organization because as it exists today, with so many moving parts and products, he must look out to his client base for their needs and input. As such, the company launched a service called “Voice of the Customer” that employs a metrics-driven feedback system to give PBBI some insights into customer loyalty. The program is a closed loop process to follow up on any issues uncovered throughout the account so that there is more proactive communication with clients. Marilyn Otto, VP of Customer Experience is spearheading the program that has put order entry, fulfillment and tech support under this organization.
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