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Wednesday, June 25, 2008

The social networking sites have been accused of making it difficult for members to “remove themselves.” Many are working to make that easier. Not so for Symantec. I’ve been a loyal user for years and found the products and support to be top notch. I used the “automatic renewal” feature to insure that the company annual took my money to insure I continued to get new virus definitions.

I received the notice that the annual money taking would commence next month. But, not I don’t need the anti-virus protection because I use a Mac. (My Windows XP desktop is now using Free AVG.) So I logged in to my account and told Symantec not to auto-update. But then I realized that I no longer wish to have a relationship with the company. Could I find out how to remove my account and become invisible in Symantec’s eyes? No, apparently that information is not provided in the many knowledgebases on the website for business and home users.

I did contact customer support, where a representative did, in snappy fashion I must admit, reply that my account was removed. If I open the account myself why can’t I close it myself?

by Adena Schutzberg on 06/25 at 06:18 AM | Comments | Bookmark and Share

What do you think of when you see this headline for press release?

“Prompt appointed to launch Skyhook Wireless in Europe”

I understood it to mean that a company called Prompt would launch Skyhook’s technology in Europe, not as the release intended perform the marketing launch in the new geography. Oops!

- press release

by Adena Schutzberg on 06/25 at 06:00 AM | Comments | Bookmark and Share
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