In mid-March we asked: Where do you turn first for help with a tech issue?
We had 33 respondents, with a definite preference:
The Web (free) - 76%
A colleague - 13%
The Help (online or in product) - 13%
Somewhere else - 0%
Tech Support (paid) - 0%
Having just installed some new software (I just got a Mac), I have to say that while the provided help is complete, I find it much quicker to find the answer using my favorite search engine and the Web. Perhaps that part of the reason for our respondents?
Next up, and this is something I'm very curious about: Do you read corporate geospatial blogs? Vote on the lower right hand side of our
main page.
Comments
October 7
ESRI should put a little more effort [...]
Adena Schutzberg about "First" Directions App for iPhone
October 7
Glenn,
I think the issue is the [...]
glenn about "First" Directions App for iPhone
October 7
I don';t get it, doesn't gMaps mobile [...]
Friend about The Simpsons Tackles Cell Phone Tracking
October 7
Full story of the [...]
tina about Off Topic: Print any web page "nicely"
October 6
Yes, the option is available in IE also, [...]
Peter Barnes about Another "GPS-caused" Accident Reveals Response Challenges
October 6
Hey, I'm not defending the driver. Nor [...]
Tom about Another "GPS-caused" Accident Reveals Response Challenges
October 6
You obviously haven't driven on the area [...]